Can I change my order once the order is place?

Once an order is placed it can not be readjusted.

 

Do you offer refunds?

We do not offer refunds; all sales are final. Kris Alex Cosmetics reserves the rights to refuse all refunds.

 

Do you offer returns?

Returns are not accepted so please do not send us back your purchased products. You will not be refunded.

 

How can I reach your customer service team?

Our email is currently down at the moment. The only way to reach us is via DM Instagram @krisalexcosmetics

 

How frequently do you restock?

We typically restock our inventory once a week every Friday.

 

When will my package arrive?

Orders arrive 3-7 days after placing the order if shipping within the USA. Please note that during sales shipments are delayed and can take up to 3 weeks before all orders are shipped due to the large number of orders we receive during sales. Do keep in mind all lashes are handmade.